Terms and Conditions
Terms and Conditions of Sale1. PURPOSE OF THESE TERMS1.1. Please read these terms carefully before you submit your order to us. They tell you:
1.1.1. who we are;
1.1.2. how we will provide products to you;
1.1.3. what to do if there is a problem; and
1.1.4. other legal details relating to our supply of the products.
1.2. Please note that nothing in these terms will affect your legal rights as a consumer. For more information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
1.3. These terms were last updated on July 1st 2021.
2. INFORMATION ABOUT US2.1. Who we are: We are Patriot Games Limited. We are a company registered in England and Wales with registration number 04411394. Our registered office is at 33 King Street, Sheffield, S3 8LF
2.2. VAT Number: Our registered VAT number is 838999638.
2.3. Website: We run the website at www.patriotgames.uk (our “Site”). Please note the domain www.patriotgames.ltd.uk also pertains to the same website.2.3.1 Website: We also run the website at www.custompatriot.uk (our “Site” for custom accessories)
3. HOW TO CONTACT US3.1. How to contact us: If you have any questions or complaints about these terms or the products which we supply you can contact us by:
3.1.1. telephoning our customer service team on 01142 731 762;
3.1.2. writing to us at our registered office; 33 King Street, Sheffield, S3 8LF
3.1.3. using the contact form on our Site; or
3.1.4. emailing us at firstname.lastname@example.org
3.2. How we may contact you: If we have to contact you we will do so by telephone or by writing to you at any email address or postal address which you provide to us.
3.3. Who else can I talk to? If you would like to speak to someone else in respect of products you have ordered from us please consider the information on ‘Alternative Dispute Resolution’ and the Citizens Advice Service set out below:
3.3.1. Alternative Dispute Resolution. Alternative Dispute Resolution (or “ADR”) is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. We do not currently subscribe to an ADR scheme.
3.3.2. If you have been in touch with us but are unhappy with how your enquiry has been resolved a full list of approved ADR providers, and more information on ADR, can be found on the Chartered Trading Standards Institute (“CTSI”) website at http://www.tradingstandards.uk/advice/ADRApprovedBodies.cfm.
3.3.3. Citizens Advice. Further information may be available from Citizens Advice service. Please visit the Citizens Advice website at www.adviceguide.org.uk or call 03454 04 05 06 for further details.
4. PLACING YOUR ORDER4.1. How we will accept your order: Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
4.2. If we cannot accept your order: If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
4.3. Your order number: We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
4.4. Your right to make changes: Please contact us if you wish to make a change to an order. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
4.5. Product Images: The images of the products on our Site are for illustrative purposes only. As such, your products may vary slightly from those images, in particular:
4.5.1. packaging may vary from that shown on our Site; and
4.5.2. we cannot guarantee that your device's display of the colours on our Site accurately reflects the colour of the products.
5. PRICE AND PAYMENT5.1. Where to find the price for the product: The price of the products which you order (which for sales within the UK includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of our products is correct. However please see Clause 5.2 below for what happens if we discover an error in the price of any products which you order.
5.1.1 For Sales to customers outside of the UK in locations not subject to UK Tax Enforcement, sales are made at Zero VAT and are classed as DDU sales (Delivered Duty Unpaid) and may be subject to Duties and charges at destination. (Please refer to Shipping Information for details)
5.2. What happens if we get the price wrong: It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated, we will contact you for your instructions before we accept your order.
5.3. When you must pay and how you must pay: We accept payment with all typically accepted UK debit and credit cards. We will not however accept American Express or Diners Club cards. We will charge your credit or debit card when you click the make payment button on our Site when placing your order. Alternatively payment may be made through a third-party payment provider shown on our site (such as PayPal).
6. PROVIDING THE PRODUCTS6.1. Delivery costs: The costs of delivery will be as displayed to you on our Site at the time of your order.
6.2. When we will provide the products: We will deliver the products to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order.
6.3. We are not responsible for delays outside our control: If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the Contract and receive a refund for any products you have paid for but not received.
6.4. Collection by you: We may agree to let you collect the products from our premises during our ordinary working hours. Please contact us to request a collection date.
6.5. If you are not at home when the product is delivered: If no one is available at your address to take delivery and the products cannot be posted through your letterbox, our couriers will leave you a note informing you of how to rearrange delivery.
6.6. If you do not re-arrange delivery: If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery, we will contact you for further instructions. We may need to charge you for further delivery costs.
6.7. Your legal rights if we deliver late: You have legal rights if we deliver any products late. If we miss the delivery deadline for any products then you may treat the Contract as at an end straight away if any of the following apply:
6.7.1. we have refused to deliver the products;
6.7.2. delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
6.7.3. you told us before we accepted your order that delivery within the delivery deadline was essential.
6.8. When you become responsible for the product: The product will be your responsibility from the time we deliver the product to the address you gave us or you or a carrier organised by you collects it from us.
6.9. What will happen if you do not give required information to us: We may need certain information from you so that we can supply the products to you. We will contact you to ask for this information. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
7. YOUR RIGHTS TO END THE CONTRACT7.1. Ending the Contract because of a fault with the Products: The Consumer Rights Act 2015 says products must be as described, fit for purpose and of satisfactory quality. Therefore, during the expected life of your product, your legal rights entitle you to the following:
7.1.1. up to 30 days: if your item is faulty, then you can get a refund;
7.1.2. up to six months: if your faulty item can't be repaired or replaced, then you are entitled to a full refund, in most cases;
7.1.3. up to six years: if the item can be expected to last up to six years you may be entitled to a repair or replacement, or, if that doesn't work, some of your money back; and
7.1.4. if the fault cannot be fixed within a reasonable time, or without causing you significant inconvenience, you can get some or all of your money back.
7.2. Ending the Contract because of something we have done or are going to do: If you are ending the Contract for a reason set out at Clauses 7.2.1 to 7.2.3 below the Contract will end immediately and we will
refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:
7.2.1. we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
7.2.2. there is a risk that supply of the products may be significantly delayed because of events outside our control; and
7.2.3. you have a legal right to end the Contract because of something we have done wrong.
7.3. Exercising your right to change your mind (Consumer Contracts Regulations 2013): For most products bought online you have a legal right to change your mind within 14 days and receive a refund. You may be able to get a refund if you are within this cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any products.
7.3.1. When you don't have the right to change your mind: You do not have a right to change your mind in respect of products:
(a) which are sealed and whose contents cannot completely be ascertained until they have been unsealed (such as CCG and TCG booster packs), once they have been unsealed;
(b) which are sealed for health protection or hygiene purposes, once these have been unsealed;
(c) which you have damaged or modified (although you may have the right to a replacement or partial refund where you were trying to repair a faulty or defective product); or
(d) which are personalised, custom-made, bespoke and other special products unless they are faulty or defective on delivery.
7.3.2. How long do I have to change my mind? You have 14 days after the day you (or someone you nominate) receives the products, unless your products are split into several deliveries over different days, in which case you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the products.
7.4. Ending the Contract where we are not at fault and there is no right to change your mind: If you do not have any other rights to end the Contract, you can still contact us before it is completed and tell us you want to end it. If you do this the Contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the Contract.
8. HOW TO END THE CONTRACT (INCLUDING IF YOU HAVE CHANGED YOUR MIND)8.1. Tell us you want to end the Contract: To end the Contract with us, please let us know by either:
8.1.1. Phone or email: Calling customer services on 01142 371 762, using the contact form on our Site, or emailing us at email@example.com . Please provide your name, home address, details of the order and, where available, your phone number and email address.
8.1.2. Online: Completing our Cancellation Form.
8.1.3. By post: Printing off our Cancellation Form and posting it to us at the address on the form. Or simply writing to us as that address, including the information required in the form.
8.2. Returning products after ending the Contract: If you end the Contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must either return the products:
8.2.1. in person to where you collected them;
8.2.2. by posting them back to us;
8.2.3. by sending them to us by courier (if they are not suitable for posting); or
8.2.4. by allowing us to collect them from you.
8.3. Arranging Returns: Please call customer services on 01142 731 762, use the contact form on our Site, or email us at firstname.lastname@example.org for a return label or to arrange collection. If you are exercising your right to change your mind you must send off the products within 14 days of telling us you wish to end the Contract.
8.4. When we will pay the costs of return: We will pay the costs of return:
8.4.1. if the products are faulty or misdescribed;
8.4.2. if you are ending the Contract because we have told you of an upcoming change to the product, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.
In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.
8.5. What we charge for collection: If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection.
8.6. How we will refund you: We will complete any refunds using the method you used for payment. However, we may make deductions from the price, as described below.
8.7. Deductions from refunds: If you are exercising your right to change your mind:
8.7.1. We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the products, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
8.7.2. The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
8.8. When your refund will be made: We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us.
9. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU9.1. We are responsible to you for foreseeable loss and damage caused by us: If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of us breaking the Contract or our failing to use reasonable care and skill, but we are not responsible for any loss or
damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
9.2. We are not liable for business losses: The products are supplied only for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
11. OTHER IMPORTANT TERMS11.1. We may transfer this agreement to someone else: We may transfer our rights and obligations under these terms to another organisation.
11.2. Nobody else has any rights under this Contract: This Contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the Contract or make any changes to these terms.
11.3. Which laws apply to this Contract and where you may bring legal proceedings: These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
12. ALTERNATIVE DISPUTE RESOLUTION or ‘ADR’ ADR is a process where an independent and impartial third party considers the evidence in a dispute and either makes a decision to settle the dispute, offers a view on a possible resolution or otherwise helps the parties to come to an agreement. It is an alternative to pursuing a case through the courts.
A full list of UK approved ADR providers and more information on ADR can be found at: www.tradingstandards.uk/advice/ADRApprovedBodies.cfm
Also, [from 15 February 2016,] the European Commission has established its own online dispute resolution (ODR) platform which can be accessed at: http://ec.europa.eu/odr
At present we do not subscribe to ADR using such ADR providers because our aim is to resolve any complaint efficiently and professionally through our own Dispute Resolution team.
Patriot Games Limited ("We") are committed to protecting and respecting your privacy.
We run the website at www.patriotgames.ltd.uk (our “Site”).
By visiting our Site you are accepting and consenting to the practices described in this policy.
We are the data controller for the purpose of the Data Protection Act 1998 (the “Act”).
1. INFORMATION WE MAY COLLECT FROM YOU
We may collect and process the following data about you:
1.1 Information you give us. You may give us information about you by filling in forms on our Site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our Site, search for a product or place an order on our Site, and when you report a problem with our Site. The information you give us may include your name, address, e-mail address and phone number, and/or financial and credit card information.
1.2 Information we collect about you. With regard to each of your visits to our Site we may automatically collect the following information:
1.2.1 technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
1.2.2 information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our Site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call us.
1.3 Information we receive from other sources. We may receive information about you if you use any other websites we operate. We may also work with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
1.4 Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
3. USES MADE OF THE INFORMATION
We use information held about you in the following ways:
3.1 Information you give to us. We will use this information:
3.1.1 to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information and products that you request from us;
3.1.2 to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
3.1.3 to provide you with information about goods or services we think may interest you (we will only do this if you have asked us to);
3.1.4 to notify you about changes to our products and services; and
3.1.5 to ensure that content from our Site is presented in the most effective manner for you and for your computer.
3.2 Information we collect about you. We will use this information:
3.2.1 to administer our Site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
3.2.2 to improve our Site to ensure that content is presented in the most effective manner for you and for your computer;
3.2.3 to allow you to participate in interactive features of our Site, when you choose to do so;
3.2.4 as part of our efforts to keep our Site safe and secure; and
3.2.5 to make suggestions and recommendations to you and other users of our Site about goods or services that may interest you or them.
3.3 Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).
4. DISCLOSURE OF YOUR INFORMATION
4.1 We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
4.2 We may share your information with selected third parties including:
4.2.1 business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you; and
4.2.2 analytics and search engine providers that assist us in the improvement and optimisation of our Site.
4.3 We will not disclose your information to third parties for advertising purposes unless you give your express consent for us to do so.
4.4 We may disclose your personal information to third parties:
4.4.1 in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
4.4.2 if Patriot Games Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets; and
4.4.3 if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Sale and other agreements; or to protect the rights, property, or safety of Patriot Games Limited, our customers, or others.
5. WHERE WE STORE YOUR PERSONAL DATA
5.1 The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. This could include, for example, the processing of payment data in the USA.
5.2 By submitting your personal data, you agree to this transfer, storing or processing.
5.4 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
6. YOUR RIGHTS
6.1 You have the right to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. We will provide an option to unsubscribe from any such communications in the body of each such communication.
6.2 Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
7. ACCESS TO INFORMATION
7.1 The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
8.2 This policy was last updated on 29th October 2015.
2. What’s a Cookie?
2.1 A cookie is a type of file that contains an identifier that is sent by a web server to a web browser and is stored by the browser. This identifier is sent back to the server each time the browser requests a page from the server.
2.2 There are two basic types of Cookie, these are Persistent and Session.
2.2.1 Persistent Cookie – This type of Cookie is stored by a web browser and remain current until it reaches a set expiry date, or until it is deleted by the user.
2.2.2 Session Cookie – This type of Cookie expires when the browser is closed.
2.3 Cookies do not usually contain any specific or personal information pertaining to the user, however some of the information that we may hold about you may be linked to the information stored in or obtained by a Cookie.
2.4 Cookies can be used by Web Servers to track a user and identify a user as returning to a website.
3. The Cookies that We use.
3.1 Several cookies on this website are used to help us improve your shopping experience.
3.2 Some cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.
3.3 Other cookies collect information about how visitors use our website, for instance which pages visitors go to most often, and if they get error messages from any web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the website works. These cookies collect anonymous information on the pages visited. 3.4 There are also functionality cookies which allow the website to remember choices you make (such as your user name, language or the region you are in). These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. The information these cookies collect may be anonymous and they cannot track your browsing activity on other websites. These cookies remember choices you make to improve your experience.
4. Blocking cookies
4.1 Most browsers allow you to refuse to accept cookies; for example:
Internet Explorer (V.11) you can block cookies using the cookie handling override settings available by clicking "Tools", "Internet Options", "Privacy" and then "Advanced";
Firefox (V.36) you can block all cookies by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history" from the drop-down menu, and unticking "Accept cookies from sites"; and
Chrome (V.41), you can block all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Content settings", and then selecting "Block sites from setting any data" under the "Cookies" heading.
4.2 Blocking all cookies will have a negative impact upon the usability of many websites.
4.3 If you block cookies, you will not be able to use all the features on our website.
5. Deleting cookies
5.1 You can delete cookies already stored on your computer; for example:
Internet Explorer (V.11), you must manually delete cookie files (you can find instructions for doing so at http://windows.microsoft.com/en-gb/internet-explorer/delete-manage-cookies#ie=ie-11);
Firefox (V.36), you can delete cookies by clicking "Tools", "Options" and "Privacy", then selecting "Use custom settings for history" from the drop-down menu, clicking "Show Cookies", and then clicking "Remove All Cookies"; and
Chrome (V.41), you can delete all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Clear browsing data", and then selecting "Cookies and other site and plug-in data" before clicking "Clear browsing data".
5.2 Deleting cookies will have a negative impact on the usability of many websites.